At Aalayam Store, your satisfaction is important to us. If you are not fully happy with your purchase, we’re here to help with a simple and transparent return process.
Eligibility for Returns
You can request a return if:
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The product is damaged, defective, or incorrect
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You received the wrong item
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The product is unused, in original condition, and in its original packaging
Note: Products that are used, damaged due to misuse, or missing parts may not be eligible for return.
Return Window
Return requests must be made within 7 days of delivery.
Non-Returnable Items
For safety and hygiene reasons, certain products cannot be returned, including:
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Insoles or foot-care items that have been used
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Personal care or hygiene products
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Any product marked as non-returnable on the product page
Return Process
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Email us at retails@aalayam.care with:
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Order ID
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Reason for return
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Photos of the product (if damaged or defective)
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Our team will verify the request and guide you with the next steps.
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Once approved, you may need to ship the product back to us or schedule a pickup (where available).
Refunds
After we receive and inspect the returned item:
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Approved returns will be refunded to your original payment method.
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Refund processing may take 5–7 business days, depending on your bank or payment provider.
Shipping charges (if any) are non-refundable.
Replacements
If you prefer, we can also provide a replacement instead of a refund, subject to product availability.
Order Cancellation
Orders can be cancelled before dispatch. Once shipped, cancellation is not possible—you may only request a return after delivery.
Contact Us
For any return or refund-related queries:
📧 retails@aalayam.care
We’re here to ensure your shopping experience at Aalayam Store remains smooth, safe, and satisfying.
